It was my supplement manufacturer (Nutricap Labs) who convinced me to start probiotic manufacturing - http://www.nutricaplabs.com/probiotic-manufacturer.aspx and add a probiotic supplement to my product line. I run a chain of health stores. I never thought sales would take off, but today probiotic supplements are one of my top sellers. Customers have come back saying their digestion is better and they suffer less from gastro-intestinal complaints. Packaging has never been a problem for me - I've never had any customer complaints.